CUSTOMER’S
REVIEWS
What are Our Customers Saying?
The team at Air Rescue has helped Floridians stay cool for more than 75 years. Starting with just one truck, it has been our honor to grow and serve our Tampa Bay community.
As a locally owned and operated company, we know that your referrals and feedback are crucial – so we can continue to improve and grow our business.
We have been humbled by the positive feedback from customers past and present. Know this: At Air Rescue, our goal is always your 100% satisfaction. If there is ever a problem with our service, let us know and we will make it right. From your first call to the completion of your service by our technicians, we are dedicated to your positive experience.
REVIEVEWS
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Response from the owner:"Thank you, Eva, for taking the time to leave us a 5-star review! We are thrilled to hear that you had an enjoyable experience with our company. It means a lot to us that you were satisfied with our services. We hope to have the opportunity to work with you again in the future. Thank you for choosing Air Rescue!"
All good !!
Response from the owner:Hi David, thank you for choosing Air Rescue for your home services needs! We are thrilled to hear that you had a great experience with our team. We strive to provide top-notch service to all of our customers and we are glad that we were able to meet your expectations. Thank you for taking the time to leave us a 5-star review, it means a lot to us. We look forward to working with you again in the future! - The Air Rescue Team
Glen was professional & friendly & took care of my AC maintenance in a timely manner! And he gave me some good information.
Response from the owner:Thank you so much for your fantastic 5-star review, Janet! We're thrilled to hear that Glen provided you with professional and friendly service during your AC maintenance. We're always here to ensure our customers have the best experience possible at Air Rescue. Your feedback means a lot to us!
Highly recommend Dan D from Air Reacue he was knowledgeable and really help educate me on the system. Friendly and professional.
Response from the owner:Thank you for the high praise! We're glad you enjoyed our service.
Air Rescue is responsive to the customer, works quickly when needed and its employees are professional and evidently knowledgeable of both installation and maintenance of a/c equipment.
Response from the owner:Thank you!
I heard an unusual noise, called before 8 am, service was done by 10:30am. From the phone conversation to Nicholas arriving at my house I was kept informed. Nicholas arrived and resolved the issue quickly, he explained the problem in a way I understood. I have been a customer of Air Rescue for several years and have always had a prompt resolution of issues.
Response from the owner:Thank you for the perfect rating! We're pleased to know you had a great experience.
After having multiple techs out over the last 2 months Richard Santos was finally able to diagnose and fix the problem of my breaker tripping. Thanks!!!!
Response from the owner:Thank you so much for the glowing 5-star review, Becky! We're thrilled to hear that Richard Santos could finally diagnose and resolve the issue with your breaker tripping. At Air Rescue, we strive for top-notch service, and it’s wonderful to know we could meet your needs. If you ever need us in the future, we're here to help!
Grant K. just finished maintenance on two different units and did a great job on both. I request Grant for my next service.
Response from the owner:Thank you so much for the 5-star review, Larry! We're thrilled to hear that Grant K. provided excellent service on both of your units. He’s a valuable member of the Air Rescue team! We look forward to serving you again in the future.
We’ve always had good service from Air Rescue. Our maintenance program is a great value.
Response from the owner:Thank You!
We had a new HVAC system installed by Air Rescue at a time when we had a newborn and urgently needed reliable air conditioning. We invested well over $10,000 and were told the system would resolve our ongoing issues. Unfortunately, after installation, the problems persisted. It turned out the root issue was the drain line, something the technician overlooked during the initial visit. The tech was only inspected the system for about 10 minutes and automatically recommended a new unit.
We were never looking for anything free, nor did we request any kind of free service. We simply called to inquire whether a maintenance plan had been included at the time of purchase, as we had been very clear during the sale that we wanted one. We were met with a rude response, which was disappointing given our past investment with the company. We were trying to avoid paying twice for something we believed was already part of our package.
What has been most concerning is the response from ownership, which feels defensive and accusatory rather than focused on resolution. My goal was only to express my experience honestly so others could make informed decisions.
Response to Company:
It’s unfortunate that instead of addressing the concerns I’ve shared, the response has been to accuse me of slander and threaten legal action. I want to be very clear: I never asked for anything for free, nor did I slander the situation. All we wanted was a call back for clarity about a maintenance plan we believed we had already paid for.
As a customer who spent over $10,000 with your company, I expected better service and communication, not hostility. The tech who sold us the unit did not follow up after the issues began and he never again came out after selling us the unit, it was always someone else. Problem after problem, several trips to our house and the problem was a drain line. We didn’t need a new unit. But new mom, new baby, it was an anxious situation.
I left a review to share my experience, not to strong-arm anyone.
Your accusations are misplaced. My review stands as a factual account of how things unfolded from my perspective.
We were never looking for anything free, nor did we request any kind of free service. We simply called to inquire whether a maintenance plan had been included at the time of purchase, as we had been very clear during the sale that we wanted one. We were met with a rude response, which was disappointing given our past investment with the company. We were trying to avoid paying twice for something we believed was already part of our package.
What has been most concerning is the response from ownership, which feels defensive and accusatory rather than focused on resolution. My goal was only to express my experience honestly so others could make informed decisions.
Response to Company:
It’s unfortunate that instead of addressing the concerns I’ve shared, the response has been to accuse me of slander and threaten legal action. I want to be very clear: I never asked for anything for free, nor did I slander the situation. All we wanted was a call back for clarity about a maintenance plan we believed we had already paid for.
As a customer who spent over $10,000 with your company, I expected better service and communication, not hostility. The tech who sold us the unit did not follow up after the issues began and he never again came out after selling us the unit, it was always someone else. Problem after problem, several trips to our house and the problem was a drain line. We didn’t need a new unit. But new mom, new baby, it was an anxious situation.
I left a review to share my experience, not to strong-arm anyone.
Your accusations are misplaced. My review stands as a factual account of how things unfolded from my perspective.
Response from the owner:Thank you for erasing the original slanderous Review. Its no secret that customers will try and strong arm companies by leaving a bad review to get what they want. And this looks to be the case "Perhaps, you should of called me instead of threatening me. I probably would have taken down my review down" that being said shows everything.
Update: So now you leave another bad review because we now refuse to service you after you slandered us with the last review. Why would you want us back there if we aren't a fit for you? And yes it is slander when you say we have salesman and we have techs. That is not true and is slander. All of our techs work on units and carry tools to fix or replace. We do not send Salesman! That is not true. You said the tech that sells you the unit will never be the tech to fix it. That is also not true, which again is slander. We have no problem with you writing your experience. Its the accusations that are the problem! Your warranty can be fulfilled by any company.
Wow! Those are some pretty strong accusations. We have no problem addressing legit concerns. However, to write down accusations that aren't true is considered slander! And we take that very serious. Especially, when its because we wouldn't give you a free service so you feel it necessary to slander us. And no you wont be getting the "on no, we hate hearing this, call us" you will be receiving a call from our attorney. Thank you!
