CUSTOMER’S
REVIEWS

The technician came out same day and fixed it.

There is a pejorative saying in Texas for people that are all talk but no action: “He’s all hat and no cattle.” That’s Grant and he gets an incomplete, at best. He immediately identifies a major problem in that the thermostat and the inverter unit are incompatible. That’s an issue for another day with the original installer and Grant harps on this incessantly yet no where in his report is this even mentioned. Last page: WAS A REPAIR ESTIMATE CREATED? Answer: Yes. Actual answer: NO. Another issue raised concerning undersized ductwork. It’s funny that the original ductwork that has lasted 20 has never caused an issue plus, when I solicited bids for this project 2 years ago, the first bid I got was from YOU for $12,000.00 for a basic 15 SEER unit, if memory serves correctly. No mention of any ductwork problem in that bid proposal. Now, it might be true there might be a “minor” ductwork problem but quoted fix-it price of $14,000.00 is definitely not minor yet neither that recommendation or that price never shows in the report. Like I said: “All hat, no cattle.”

James frm Air Rescue was great. Very professional. Gave me some great knowledge & inside of job. Offered me recommendations. He is a great person on a personal level too.

Luis was thorough in checking our system. Very polite.

Outstanding knowledgeable technician! Great job👍🏼

BEWARE OF AIR RESCUE. I am beyond disappointed with the service and the complete lack of accountability for the products they sell. It feels like they pressure customers into purchasing an expensive A/C system, only to nickel-and-dime them every time something goes wrong. They do not stand behind their products. This is the second A/C unit I’ve owned in my home. My first unit was installed by a neighbor who wasn’t even a licensed HVAC professional, and it lasted over 8 years before needing to be replaced. In July 2025, I paid $13,000 to have a brand-new system installed by Air Rescue because I expected professional workmanship and reliability. Fast forward to July 2026—just one year and three days later—and the unit completely failed. My house reached 90 degrees in the middle of summer. When the A/C stopped working on 7/7, technician Zack came out and told us he would return the next morning between 8:00 a.m. and 12:00 p.m. to complete the repair. I never received a confirmation, so I called customer service at 6:00 a.m. on 7/8, only to be told that no appointment had actually been scheduled. They told me to call back at 8:00 a.m. After multiple calls and getting the runaround, I finally spoke with a manager. Zack didn’t arrive until 1:00 p.m. Here’s where it gets even worse. I was initially told I owed $280 in labor, despite the unit being barely a year old. After speaking with manager Vince, they reduced it to $75, saying he “couldn’t eat the entire cost.” They also informed me that although the part was covered under the manufacturer’s warranty, I still had to pay additional warranty-related fees—something that was never explained when I purchased the system. Even more concerning, both Zack and Vince acknowledged that this particular part fails all the time. While repairing the unit, Zack then informed me that I also had burnt wires that would require another repair. Burnt wires? You installed this system. How is that suddenly my responsibility—and another charge? Then I was told yet another part had failed and there would be another manufacturer warranty fee. Vince eventually agreed to waive that fee, but what about the next part? And the one after that? At what point does Air Rescue acknowledge that there may be a larger issue with the system they sold and installed? I asked for a full inspection because multiple components failing within the first year doesn’t seem normal. Vince’s response was essentially, “Sometimes things just happen.” I even compared it to an automobile recall. If an airbag fails because of a manufacturing defect, the customer isn’t expected to pay to correct it. His response was that I still had to drive to the dealership—as if that’s somehow comparable to paying repeated labor and warranty fees on a one-year-old $13,000 A/C system. The biggest issue is transparency. No one tells you when you’re buying the unit that you’ll still be responsible for labor charges and manufacturer warranty processing fees if covered parts fail. Those costs only appear after your expensive new system breaks down. I spent $13,000 expecting peace of mind. Instead, after just one year, I’m dealing with multiple failed parts, burnt wiring, surprise charges, scheduling issues, and a company that refuses to take responsibility for the product they sold and installed. Save yourself the frustration and find an A/C company that actually stands behind its work and values its customers. I certainly wish I had.

Did not install a heat kit had to come back. And came back to install the heat kit had the wrong size,and that mean they had to come back again. Which not sure they would had order the wrong size when they installed AC from the beginning. But all good now

No problems, I figured the line was clogged up again.

Timeliness of services were great. I needed to replace entire HVAC system & they did that within 3 days!