CUSTOMER’S
REVIEWS

Review from Nick Devine, Ruskin They really deserve a Zero. We bought a new HVAC system last June of both air handler and outside unit at a cost of $10,000. Over the 12 months we had 4 service visits to the house due to unit not cooling and water dripping inside air exchange inside the house. Each time they came and went with this or that reason for the malfunction, only to return a few months later for same problem. At the 1 year anniversary date it ceased cooling again and they came out the fifth visit and said the compressor had gone out. One year old. The next day they installed a new compressor, said they did their checks and balances, checked it for cooling and left. That was a Friday. On Sunday, 2 days later, it stopped running completely and the thermostat also went out. They came back to the house, 6th visit, and said the cause was a power surge and not covered. We was told we would have to replace the entire system. We questioned the fault being surge due to all the past troubles AND they were just there 2 days earlier. They insist it was not due to any installation error and since we didn't have thousands to repair the tech left. We've been living in a house with a temperature of 95 in day and 86 at night this time and every time we had problems, with no compensation from them. We're not able to afford hotel rooms for family of 5. We've made many, many efforts to talk a senior staff member and it would take days to get a call and no results but denial. We had a 2nd opinion from another Hvac company and they claim this recent failure was due to installation error and not a surge based on the way it was burned and the way it was wired. Vince from Air Rescue actually spoke with the other HVAC company and the tech shared his professional findings and determination, but Vince emphatically denied their opinion. To protect their liability Sir Rescue refused to take responsibility. I had asked in an online comment for this last visit that they do not send out same tech and we requested a senior tech and supervisor to come out. This did not happen... same tech that did faulty work came out and evaluated it to be a surge. Dah go figure. What else would he say since he was the tech and it just cost an entire unit failure. They still have not sent out a supervisor or senior tech. They should have immediately done that when the tech called in with a complete unit failure two days after he had been there. He should not have been allowed to leave the property until supervisor or senior tech joined him to evaluate the situation. We are still with a bummed system. They've given us the impression they're done with us. DO NOT use THIS company. Communication is terrible and techs are not trained properly, no one takes responsibilities or follow up on their actions. We're now faced with insurance company denying the claim since it's an installation error and not a peril. Air Rescue do not stand behind their work. This is very wrong!!! Every time we had issues we were without AC for days. In Florida with the temps reaching mid 90s inside the home and having a child with heart problems created a very inhumane situation. We will be taking this issue to the BBB and file a complaint against the HVAC license since we now have to find another company to repair the unit and suffer the cost out of our pocket, and we cannot file any insurance claims because this was human error on the installation.

Thank you for sending a awesome tech. He was straight forward.

James was very knowledgeable and professional with the way he explained what going on with the unit and how to take care of it thank you

The technician came out same day and fixed it.

There is a pejorative saying in Texas for people that are all talk but no action: “He’s all hat and no cattle.” That’s Grant and he gets an incomplete, at best. He immediately identifies a major problem in that the thermostat and the inverter unit are incompatible. That’s an issue for another day with the original installer and Grant harps on this incessantly yet no where in his report is this even mentioned. Last page: WAS A REPAIR ESTIMATE CREATED? Answer: Yes. Actual answer: NO. Another issue raised concerning undersized ductwork. It’s funny that the original ductwork that has lasted 20 has never caused an issue plus, when I solicited bids for this project 2 years ago, the first bid I got was from YOU for $12,000.00 for a basic 15 SEER unit, if memory serves correctly. No mention of any ductwork problem in that bid proposal. Now, it might be true there might be a “minor” ductwork problem but quoted fix-it price of $14,000.00 is definitely not minor yet neither that recommendation or that price never shows in the report. Like I said: “All hat, no cattle.”

James frm Air Rescue was great. Very professional. Gave me some great knowledge & inside of job. Offered me recommendations. He is a great person on a personal level too.

Luis was thorough in checking our system. Very polite.

Outstanding knowledgeable technician! Great job👍🏼