CUSTOMER’S
REVIEWS

Technician showed up during the only time we asked them not to. High pressure, fear based sales pitch. Quoted Well north of $1k just to leak test, then quoted $5k+ if it was the coil, which “it will be, I’ve seen this a thousand times”. Then more pressure to just replace the entire 8yr old unit since “it could all break again tomorrow” and quoted $11k to replace the whole unit. Turns out the unit simply had a clogged drain line and was back working in minutes for less than $100 after we called someone else.

Mike M. was very knowledgeable, easy to talk to and respectful. I will definitely request him next time we need our AC checked.
⭐️⭐️⭐️⭐️⭐️

Zackary B was efficient and providing outstanding service.

NEW REVIEW - They SUCK! Stay Away!
When we first bought the new A/C system from Air Rescue we were excited that we had found a great price on good equipment. Unfortunately, less than a month after the install all of the freon had leaked out of the A/C due to a faulty condenser coil. You indicated that none of the $400+ of freon was covered by any warranty so we were charged the $400 to repair a one month old system. Plus, our power bill DOUBLED, trying to cool, during that time so the repair on a NEW system cost us over $600. That is why you have not heard from us since the maintenance contract expired, and why you will not ever hear from us again, except to let everyone know that you are a rip off! You really have no business selling systems that break under warranty, but are not covered! How do I know it wasn’t something your technician screwed up during install??? I don’t!! And the way YOUR techs are ALWAYS trying to up-sell extra stuff made me suspicious with every visit.
I have returned to AIR WEST for all of my A/C needs as they had ALWAYS been honest, fair priced, AND they stand behind their work!! I don’t really believe that Goodman wouldn’t cover the repair, just that you didn’t want to go through the hassle to get reimbursed by Goodman. Whatever the reason, I could never trust your company to provide honest information OR results in the future. I will continue to warn friends, neighbors, and family to stay VERY far away from your company for A/C replacement or service!
Also posted, and being posted again, to Google reviews as a “2” with poor service and a lack of honesty.

INITIAL REVIEW:
We had five companies come out and give us proposals to replace our 13 year old split system A/C. Requirements included all SEER2 equipment and "energy saver products" at reasonable prices with a good warranty and service plan. There were some big differences in the proposals in price and equipment but Joe at Air Rescue gave me the most upfront information about the equipment, the installation and the cost. Their advertised price is just that....THEIR PRICE, installed, with pad, with permits no BS and no suprises OR disappointments!! The technicians were very professional, took pride in what they were doing and ensured that their finished product reflected their pride in workmanship. I needed to move the install schedule around some and Lisa was most helpful getting things scheduled to work out for me and after the install she ensured that the inspection was taken care of and completed. She also reached out to help with the Duke Energy rebate and made that happen when I was having issues with it. I can honestly say that there are NO regrets having chosen Air Rescue for the most proficient install, at the best price and with the best benefits for warranty and maintenance. It was a great experience all the way with them!! SEE NEW REVIEW!!!!!

Very kind and very knowledgeable technician— Keston, I believe, was his name. He was very quick at solving the problem (air not turning on) and presenting a solution (replacing weak switches). He also mentioned he was going to clear out some water from the system. I’m not sure if he did the water or not, but I hope so. I was impressed by Keaton’s professionalism and technical skills. I think he replaced the start capacitor / relay, and a run switch and/or run capacitor— or something like that. It cost a little over $800, and about an hour of the tech’s time. If I have additional problems with my system, I hope they send Keston again! Thanks!

Great experience. Very impressive technician, knowledgable and efficient. Thank you Zackery!

Richard was really helpful and very efficient with his time. I appreciate that he was able to change out my filter for me that I had but forgot to do. Turns out I ordered the wrong size and he pointed me in the right direction to get the correct size and made what I had work for the time being. Thank you so much for the fantastic work you did today.