CUSTOMER’S
REVIEWS

Aug 2, 2026. Nick Devine, Ruskin Well it's been a month and half since my AC issue in June. The only response I've received to my posted and verbal review and complaint was a pre-formed response saying they've received and are reviewing the situation. That was a month ago and no other word. This shows their lack of concern or responsibility to their customers. It's time to escalate my complaint to other platforms. ---------- Review from Nick Devine, Ruskin They really deserve a Zero. We bought a new HVAC system last June of both air handler and outside unit at a cost of $10,000. Over the 12 months we had 4 service visits to the house due to unit not cooling and water dripping inside air exchange inside the house. Each time they came and went with this or that reason for the malfunction, only to return a few months later for same problem. At the 1 year anniversary date it ceased cooling again and they came out the fifth visit and said the compressor had gone out. One year old. The next day they installed a new compressor, said they did their checks and balances, checked it for cooling and left. That was a Friday. On Sunday, 2 days later, it stopped running completely and the thermostat also went out. They came back to the house, 6th visit, and said the cause was a power surge and not covered. We was told we would have to replace the entire system. We questioned the fault being surge due to all the past troubles AND they were just there 2 days earlier. They insist it was not due to any installation error and since we didn't have thousands to repair the tech left. We've been living in a house with a temperature of 95 in day and 86 at night this time and every time we had problems, with no compensation from them. We're not able to afford hotel rooms for family of 5. We've made many, many efforts to talk a senior staff member and it would take days to get a call and no results but denial. We had a 2nd opinion from another Hvac company and they claim this recent failure was due to installation error and not a surge based on the way it was burned and the way it was wired. Vince from Air Rescue actually spoke with the other HVAC company and the tech shared his professional findings and determination, but Vince emphatically denied their opinion. To protect their liability Sir Rescue refused to take responsibility. I had asked in an online comment for this last visit that they do not send out same tech and we requested a senior tech and supervisor to come out. This did not happen... same tech that did faulty work came out and evaluated it to be a surge. Dah go figure. What else would he say since he was the tech and it just cost an entire unit failure. They still have not sent out a supervisor or senior tech. They should have immediately done that when the tech called in with a complete unit failure two days after he had been there. He should not have been allowed to leave the property until supervisor or senior tech joined him to evaluate the situation. We are still with a bummed system. They've given us the impression they're done with us. DO NOT use THIS company. Communication is terrible and techs are not trained properly, no one takes responsibilities or follow up on their actions. We're now faced with insurance company denying the claim since it's an installation error and not a peril. Air Rescue do not stand behind their work. This is very wrong!!! Every time we had issues we were without AC for days. In Florida with the temps reaching mid 90s inside the home and having a child with heart problems created a very inhumane situation. We will be taking this issue to the BBB and file a complaint against the HVAC license since we now have to find another company to repair the unit and suffer the cost out of our pocket, and we cannot file any insurance claims because this was human error on the installation.

Teshawn did a wonderful job. Timely and very pleasant. The ac is working great!

Grant was ahead of schedule and quickly diagnosed this issue and fixed it

They were awsome guide me with every detail of the job. Showed me things I should be aware off. Attention to detail. Very polite. They checked each other's work which I appreciated alot.

Richard spent over 5 hours on 2 Daikin systems we had been paying biannual maintenance to have been completed by another AC company. Richard is very competent and thorough giving me a completed 17 page report with Before and After photos. He was measured in his temperament tho it was difficult to keep smiling when he showed me filthy 4” filters allegedly changed 2 months ago. I talked with the owner of Air Rescue too. He is extremely knowledgable. I am thrilled to have an independent on site Management AC company who knows Daikin with CERTIFIED trained Daikin employees. Richard with over 20 yrs AC experience will also work on a Carrier system for me. A true WIN WIN!

Glenn was very professional about how to buy an air Purification so that my A/C won’t be having any bacteria issues and Duck cleaning as well .

On time

Super nice and explained everything. Very polite and wore booties and left everything perfectly in place! Excellent customer service!

Zach did an awesome job repairing my AC compressor! Checked everything out and it was just a starter capacitor. Quick response to my request for service on a Sunday morning. I will definitely be calling them back in the future!