CUSTOMER’S
REVIEWS

Prompt, friendly, and knowledgeable. Got my AC back on quickly for a reasonable price.

Zachary was very knowledgeable and took the time to explain how to better maintain my system during the summer months.

Reynaldo and his nephew were a fantastic and efficient team. Appreciated Richard and his kindness and knowledge too. Thanks for a good experience in a truly stressful circumstance.

Keston did a great job. He was like a detective. He logically tested each piece of equipment to determine which of 3 motors needed to be replaced. The culprit wasn’t visible at first because all 3 motors worked at the beginning. Keston had to climb into the attic from 2 different locations, on a hot afternoon. The defective motor overheated and became defective after several minutes. Once Keston discovered the issue, he correctly replaced the unit.

Luis worked hard to prove that there wasn’t a problem with the AC system. We already had an expert show that the compressor wasn’t working. After telling Luis, instead of testing the compressor, he went straight to our breaker box to prove that it was a breaker issue instead of the compressor which is covered by Air Rescue warranty. Luis didn’t ask to take our breaker box apart, and didn’t show proof of holding an electricians license. In the end, we had to press him to test the compressor which proved to be the issue. He did not fix the compressor and claimed that Air Rescue had to order the part for the AC that Air Rescue sold us and installed.

I have used Air Rescue for years, which is why this review is disappointing to write. Unfortunately, over the last year I have increasingly felt that service visits have become more focused on recommending expensive repairs and replacement rather than finding the most reasonable solution for the customer. My most recent experience is what ultimately caused me to lose confidence in them. I have a 2019 Trane system, so it is approximately seven years old and still has about three years remaining on its manufacturer’s parts warranty. Air Rescue came out because the system was low on refrigerant. I was told the unit was getting old and that I should seriously consider replacing it. They proposed a dye-injection leak diagnostic for $633, which included one pound of refrigerant, with the additional refrigerant bringing that option to $1,069. I declined the dye test at that time. I was told they could instead refill the system with refrigerant to get it cooling again and come back later to perform the diagnostic if I decided to proceed. I paid approximately $600 to refill it. Unfortunately, that turned out to essentially be wasted money. The next day I called another established HVAC company for a second opinion. Their technician performed a full system inspection and maintenance and immediately identified a very audible refrigerant leak. He told me he did not need a dye test to locate it. By that point, the refrigerant Air Rescue had just put into the system was essentially gone. The second company repaired the leak for approximately $600. Unfortunately, I then had to spend approximately another $800 to refill the system with refrigerant because what I had just purchased the previous day had leaked out. Just as importantly, the second company thoroughly inspected the rest of the system. They found no other major problems, confirmed that it still has approximately three years of manufacturer’s parts warranty remaining, and told me that a seven-year-old Trane in its current condition should still have plenty of useful life left. This was dramatically different from the options I had just been presented with by Air Rescue. In addition to the diagnostic, Air Rescue provided a $2,517.30 repair estimate and encouraged me to consider replacing the entire system. I was also uncomfortable with the replacement proposal itself. The written estimate was $11,800, reduced by a $1,000 manager discount to $10,800, for what the estimate itself describes simply as a “3 Ton Basic H/P.” Despite asking me to consider spending nearly $11,000 to replace my existing Trane, the proposal did not identify the manufacturer or model of the replacement equipment or even provide the exact SEER2 efficiency rating. That made it impossible for me to meaningfully evaluate what I was actually being asked to purchase or compare its value with other systems. I understand that HVAC technicians can have different opinions, and I am not suggesting that every recommendation Air Rescue made was improper. What I cannot overlook is the overall experience. I spent approximately $600 filling a system that lost its refrigerant almost immediately when I believe they should have already been able to identify the leaks without a full refill, and was facing thousands more in proposed diagnostics and repairs or a $10,800 replacement, and then had another company identify the leak almost immediately, repair it for approximately $600, and tell me after a complete inspection that my system is otherwise in good condition and should have years of useful life remaining. After being a customer for years, I have unfortunately lost confidence in Air Rescue’s recommendations. My advice to other homeowners is simple: if you are presented with a significant repair or told that your system should be replaced, get an independent second opinion before spending thousands of dollars. I am extremely glad I did.

Edgard did an amazing job installing blown in insulation. You could tell a difference within a matter of 2 hours. The humidity in the house dropped to perfect. The house felt amazing this morning. I couldnt have asked for a better technician and company to have worked at my residence. If you want a job done perfect ask for EDGARD to perform your install.

Thanks Doug for such a professional thorough service on our air conditioner ☺️ I hope you are available for our next service...